Refund Policy

This Refund Policy describes the conditions under which YouGenOne ("we", "us") will issue refunds for purchases made through the Service.

1. Eligibility for Refund

You are eligible for a full refund if all of the following conditions are met:

• You request the refund within 14 calendar days from the date of purchase
• You have not consumed any credits from the purchased plan
• The purchase is not part of a refund-fraud pattern (multiple refunds, chargebacks, or repeated purchases of the same plan)

2. When Refunds Are Not Available

Refunds will not be issued in the following cases:

• One or more credits from the plan have been consumed
• More than 14 days have passed since the purchase
• The account was terminated due to violation of our Terms of Service or Acceptable Use Policy
• You initiated a chargeback before contacting us
• The purchase was made with a promotional discount of 50% or greater (these are final-sale)
• VIP plan purchases — refunds for VIP plans are handled case-by-case at our discretion

3. Technical Issues on Our Side

If credits were consumed but the Service failed to deliver the requested output due to a confirmed technical error on our side (server downtime, internal API failure, etc.), we will issue an equivalent credit refund automatically. Submit a request at support@yougenone.io with your task ID and a brief description.

4. How to Request a Refund

To request a refund:

1. Email support@yougenone.io from the email address used at purchase
2. Include your license key (PRO-XXXX-XXXX-XXXX) and the payment date
3. State the reason for your refund request (optional, but helps us improve)

We aim to respond within 3 business days. Approved refunds are processed within 14 business days through the original payment method.

5. Refund Method and Currency

• Card payments (YooKassa) — refunded to the original card. Bank settlement may take additional 3–10 days.
• Cryptocurrency payments (Heleket) — refunded in the same cryptocurrency or USDT to the wallet address you specify. Network fees are deducted from the refund amount.
• Currency conversion — if the original payment was converted to another currency, the refund will be issued in the original payment currency at the exchange rate of the refund date. Exchange rate fluctuations are not our responsibility.

6. Subscription Cancellation

YouGenOne does not auto-renew subscriptions at this time. Each subscription is a one-time purchase that is consumed by usage or expires. There is nothing to "cancel" — simply do not purchase a renewal.

7. Chargebacks

If you initiate a chargeback or payment dispute without contacting us first, your account will be suspended pending resolution. We strongly encourage you to email us at support@yougenone.io before filing any dispute — most issues can be resolved within 24 hours.

8. EU Consumer Rights (Right of Withdrawal)

EU consumers have a 14-day right of withdrawal under the EU Consumer Rights Directive. By starting to use the Service (consuming any credits), you expressly consent to immediate performance and acknowledge that you waive your right of withdrawal once the Service has begun.

9. Contact

For all refund inquiries: support@yougenone.io.